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Bots are your agents' allies—not their replacements. You have two options: use a guided setup flow or manually create cuat custom implementation. Click Save.
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However, Chat features several APIs that enable developers to fully customize the chat experience for your org. You can implement Chat almost entirely in Setup without writing code.
After you set up Chat, add it to a Salesforce console app. Support agents use the Chat Console to send and receive messages.
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Click Edit next to the name of the Salesforce console app in which you want to set up Cgat. Use Embedded Service to create a customizable chat window that customers use to get the help they need. They can also run Woman looking real sex Deweyville Utah on live chat session records to gain insight into how their agents are performing.
Einstein Bots are computer programs that can save both your agents and customers time by handling routine requests and gathering pre-chat information. cam
Quickly connect customers to agents by adding chat buttons on your web s and sending automatic chat invitations to customers as they peruse your website. After Chat cuat set up in the console, your agents can interact with chat customers. Optionally, if your Salesforce org has Knowledge enabled, select Include Suggested Articles from Knowledge in Chat to display the Knowledge One widget in the chat workspace.
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Omni-Channel routes chat requests to the right agent based on availability and qualifications. Select Include Chat in this App.
Choose the records or s that you want to open as subtabs of chat India needing nsa today in the chat workspace. You can run multiple Salesforce apps at the same time. Embedded chat windows are optimized for mobile browsers, so customers have a frustration-free chat experience on every device.
Service Cloud Add Chat to the Salesforce Console Adding Chat to the Salesforce console enables agents and supervisors to chat with customers and access other customer service tools in one place. See Also.
With the Salesforce console, your agents and supervisors can access Chat and other Service Cloud products in one place to provide customers fast and efficient customer service. The Chat Console and Omni-Channel are helpful for customer support supervisors, too. When these four Red headed swingers Traben-Trarbach come together, they create one seamless web chat experience for your customers and support team.
Then, add Embedded Service and Einstein Bots to give your agents and customers the best web chat experience.